Terms of service

Quotes and Scheduling:
Quotes are valid until the outlined date. A deposit may be required for large projects. Scheduling is subject to availability, suppliers and weather conditions.
Scope of Work:
Our quotes outline the scope of work. Alterations may affect cost and time. Major changes require written agreement. The final invoice may differ due to circumstances outside our control (e.g., unforeseen site conditions, material shortages). Any adjustments will be communicated promptly.
Payment:
We accept cash, online payments, and bank transfers. Late payments will incur 2% interest per month after 28 days from the invoice date. For BACS, please use the details below, using your invoice number as a reference.
Account Name: THECURTISCO LIMITED
Sort Code: 60-83-71
Account Number: 47163974
Materials and Waste:
We provide materials unless agreed otherwise. We aim to minimise waste. Disposal fees may apply and will be communicated to the customer.
Damage:
We are not liable for pre-existing damage, weather, or natural events. We are not liable for damage to items not cleared from the work area or not adequately protected, or hidden items that were not highlighted to us. customers are responsible for identifying and protecting or relocating any valuable or delicate items in the work area.
Safety, Access, and Your Responsibilities:
We prioritise safety. To ensure a safe working environment, please clear the work area of hazards, valuables, and pet waste. Provide clear and safe access to the site for our equipment and team. Inform neighbors about the work and keep bystanders, children, and pets at a safe distance.
Project Coordination:
We coordinate with suppliers and subcontractors to ensure smooth project completion. Your cooperation with scheduling and any necessary changes is essential for timely project delivery.
Disputes:
We aim to resolve disputes amicably and rapidly.
Data Protection:
We respect and protect your privacy. Your information is only used for service delivery and business administration and complies with GDPR data protection laws.
Insurance and Licenses:
We hold the necessary insurance and licenses.
Limitation of Liability:
To the maximum extent permitted by law, THECURTISCO LIMITED (Curtis Tree Services) shall not be liable for any indirect, incidental, consequential, or special damages arising out of or in connection with this agreement or the services provided. Our total liability to you for any claim arising out of or in connection with this agreement shall not exceed the total amount paid by you for the services giving rise to the claim.
Customer Satisfaction:
We aim to exceed your expectations. Please let us know if you have concerns, we will be available to make any necessary alterations within 3 days of completing the work. After this period, the project will be considered finalised and complete.